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Leader cuts operational costs, improves customer service... and gets promoted

THE CHALLENGE: Our client, a GM running a retail operation throughout mainland Europe, was struggling with its operations in Greece due to the change of economic conditions in that marketplace.

THE SOLUTION: Coaching over 10 months identified the following:

  • The need to close down a store due to a fall in foot traffic in identified sites
  • The need to retrain staff in customer service techniques
  • The need to streamline product lines to improve stock turns
  • The need to better

THE RESULTS: The resulting plan provided for 3.75 million of cost-savings, increased productivity and engagement of staff. Our client has also been promoted to incorporate both UK and mainland Europe in his remit.


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